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Remote Support

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I (Client) agree to pay Hoboken Tech Solutions (HTS) to diagnose, troubleshoot and repair my computer hardware at a rate of $85 per hour. Minimum charge for remote sessions is $22.50 and all time will be billed to the nearest ¼ hour.

Payment is due prior to the remote support session.

  • Payment of one hour or more may be secured using a credit card pre-authorized using Paypal prior to the support session. This might appear on your credit card, but final payment is not determined until the service is over.
  • Cash and checks are accepted in person for remote sessions..

Although HTS will endeavor to conduct all activities in a timely manner, I understand that repairing issues may be a time-consuming process and agree to pay HTS for repair time as necessary. HTS is unique in that they do not charge for troubleshooting and diagnostic time.

A report of each remote session will show a total time spent on the issue. HTS tracks the actual time spent FIXING the issue so you will ALWAYS pay for less time then the report shows.

HTS will install any software required to resolve the issue. All software used is in strict adherence to the license of each program. Commercial software can be used at clients request at the current best available price.

I also certify that I will indemnify and hold harmless HTS for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software. Although HTS will take every precaution to preserve all data and software on the computer, I acknowledge that occasionally data loss will occur and/or software operation may be compromised. If I require training in backup methods and procedures, HTS will provide that training to me at an additional rate of $85 per hour. I further agree to indemnify and hold harmless HTS for any and all hardware or software malfunctions or accidents that may occur before, during or after work is performed on Client’s computer, and for any results thereof.

Virus Removals: I also certify that I will indemnify and hold harmless and will pay for added support to HTS for any software repairs necessary after a virus has been detected and removed off a computer. Viruses in a computer can cause many problems, we cannot control what or how the virus affected the computer before our removal.

We have a 30 day guarantee on our virus/malware removals. If within 30 days you suspect you have an instance returning, please call us immediately. If after 30 days and you have a returned infection, we will discuss what AV products you utilize and decide on the best level of support. There is no guarantee or warranty that a virus will never get through any product either purchase by HTS or any other brand you buy online or off the shelf.

Confidentiality Agreement: Any private information stored on your computer or viewed by our computer repair technicians during a remote support call will be held confidential unless required by law. Due to the requirements of the repair, if approved by you, the client…we will back up your data to insure it’s integrity. This is done to ensure that a customer has all the files they need when a computer is returned after a restore. During a remote support call, the data is always backed up to the clients computer or external hard drive. We do not back up the data on HTS servers. If requested, we will destroy any copies of your data immediately after the repair is complete. If requested, we will hold your data for 30 days. Any private or personal information provided to HTS will be kept confidential.